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Shipping

How fast does my order ship?

Please allow me 3-5 business days to package and prepare your order.

How much is shipping?

All orders over $150 receive complimentary shipping within North America.

Orders within Canada include tracking and $100 insurance.

Orders to the US do NOT include shipping or insurance.

International shipping is quoted at check-out.

Do you ship worldwide?

Yes! Please note that duty and import taxes are NOT included and are the sole responsibility of the recipient. 

Do you accept returns?

Items in new condition may be returned within 15 days of purchase for a refund or exchange.

Contact alauna@alaunawhelan.com to arrange a return.

What do I do if my jewelry needs repairing?

Chains are delicate and can break. I can offer replacements for a nominal fee.

Jewelry patina will wear off over time. I offer complimentary re-oxidation.

Some items such as cracked or broken crystals can't be repaired. 

To request a repair or refinish, please email alauna@alaunawhelan.com